FAQ

  • What is a VPN?

    VPN (virtual private network) is the easiest and most effective way for people to protect their internet traffic and keep their identities private online. As you connect to a secure VPN server, your internet traffic goes through an encrypted tunnel that nobody can see into, including hackers, governments, and your internet service provider.

  • What can i do with LinkFly VPN?

    LinkFly VPN can protect your privacy and give you access to safer online experience. For example, it can:
    Protect your confidential information and safely connect to any WiFi
    Protect your internet privacy while using BitTorrent and Peer-to-Peer (P2P)
    Bypass geo-restriction and unblock streaming services from all over the world
    Obtain cheaper Online shopping deals/ cheaper Flight tickets
    Protect you against ISP monitoring or beat the hackers

  • How to use VPN?

    It is simple! You only need to click the connect button, and after waiting for a while, you can enjoy the convenience and security brought by our VPN.

  • How to switch server location?

    Selectyour desired country in the server list by clicking the city name (we recommend you to connect the top server as the top server has the strongest signal on your devices).

  • Will LinkFly VPN slow down my internet?

    Your internet may be slightly impacted when you connect to LinkFly VPN. This is because your online traffic is routed through a secure encrypted tunnel where VPN encrypts your data to ensure safety and security. However, if there is a major drop-down, please change to another protocol or connect to another server. If the issue persists, please try to connect to a different Internet service provider (ISP) as your current ISP might be throttling the internet speed.

  • How many IPs do you have?

    LinkFly VPN has thousands of servers in dozens of locations around the globe. Each location can have hundreds of servers, with each server containing thousands of IPs. Server availability varies according to the connection protocol chosen (Lightway, OpenVPN, or L2TP/IPSec). LinkFly VPN does not specify the number of available IPs because that may change depending on demand and other factors.

  • Do you log my data?

    LinkFly VPN is a privacy-focused company that does not store activity logs or connection logs of our users. LinkFly VPN does collect minimal information about the usage of our services in order to identify and address technical issues, but this information cannot be used to connect you to any specific activity or behavior.

  • Does LinkFly VPN throttle my connection?

    No. With LinkFly VPN, there is no monthly data cap and no ISP service throttling.

  • What do I get with my subscription?

    Each subscription comes with access to all LinkFly VPN apps and server locations.

  • Why did I not receive the premium after payment？

    The most common reason is that the bank payment is not verified.
    Sometimes payment information verification may take 2-15 minutes to be verified.
    Please wait a while and try connecting again.
    If you have any questions or want to know the status of your payment updates, you can contact our support team for help.

  • Why did my payment fail/cannot subscribe？

    To avoid multiple charges or a temporary hold of funds, do not make repeated attempts to complete a purchase.
    You may contact your credit card company – it is likely to have information about the failed transaction and the status of your account.
    1. Insufficient funds.
    Please check if your bank account has enough credit to make the payment.
    2. Incorrect information.
    The information you provided when making the purchase must match the details on your credit card. For example, the CVV number or expiration date.
    3. Network issues.
    Please check the internet status, you could change the network or network operator to solve the problem.
    4.Fraud detection. This usually happens when you try to make a payment while connected to a VPN or when using a proxy. Having an unusual IP address (such as an IP address of a country different from the one where your credit card was issued) may also be the cause.

  • I still have other questions that are not listed in the FAQ. How can I contact you ?

    For any other questions, or for any issues you have encountered,you can contact us at [email protected].